Orders are shipped within 2-4 business days from order confirmation.
*All orders are sent via Auspost Express Post*
How long will my order be in transit?
At present the average in transit timeframe for orders is approximately 3-5 business days. You MUST track your order & reach out if your order hasn't arrived within this timeframe.
What if there is a postage delay?
Contact us if there is a delay.
We guarantee the quality of your order on arrival PROVIDED that you notify us within 5 days from receipt of a tracking number, in the event your order is delayed.
We will lodge an enquiry with Auspost and continue to follow your order until it arrives.
What if there is a problem with my order on arrival?
Contact us if there is a problem as soon as your order arrives.
We will ask you to send us some photos. We will assess the problem and then provide the relevant advice and assistance.
Where and how does MJS send plants?
We post to all non-quarantine States in Australia (Vic, NSW, ACT, SA and Qld).
Click & Collect and Local Delivery also available.
All plants are shipped in their pots.
How much does it cost?
Postage (precise Auspost express charges) plus handling costs are automatically calculated on checkout based upon the delivery postcode and the total weight of your order.
I just wanted to say a massive thank you! The care that was taken when packaging plants is just fantastic! None came damaged or even showing any signs of stress even on the hot day we have had so far during their trip! I was overjoyed to see lots of protection, really showed how much you cared about the plant yourself to ensure its safe travels! I am beyond happy and very pleased with your service. Thank you so very, very much for all your efforts in making sure this was nothing less then an amazing experience for all. Very impressed!! - Laura
Your shop has the best plants and service anyone could hope for, I was so happy with my products last time I had to return again.....they arrive looking healthier and happier than many plants you’d buy in a store. - Catharine
Excellent service, I received my order in three days, packaging excellent, my plants are so lovely and healthy. I will be buying more plants from My Jungle Shack keep up the good work. - Diane
Fantastic packaging. All my plants arrived in perfect condition and on time! - Lilly
Ordered a begonia from My Jungle Shack. It arrived extremely well packed and in great condition! Love it! - Joanne
Great service and the plants arrived in perfect condition. - Karen