Plants and items that are purchased online and picked up or purchased directly from My Jungle Shack in person, including direct sales, are assumed to meet the approval of the customer once the customer has chosen and taken the plant and or item from the premises. My Jungle Shack therefore offers no exchange or refund on items if the customer has a change of mind or decides later the plant or item is not of acceptable standard.
It is at the discretion of My Jungle Shack whether orders placed online will be refunded before shipping due to the reasoning behind the requested refund. In most cases a processing fee of 5% will be retained if a refund is issued.
My Jungle Shack does not exchange or refund orders in the event of a listing /description error unless the plant received is not the same variety as that pictured. Variations in the common names of plants regularly occur. Any queries must be raised prior to orders being placed and shipped.
My Jungle Shack does not exchange or refund orders once they have been shipped and does not accept returns once orders have been received and opened. However, if there is a problem with the condition or quality of your plants on arrival, please immediately reach out to us as we will happily address any concerns that you may have.